Overview
This study developed a guide with procedures for benchmarking performance measures for systems operations and management. A workshop was held on February 27-28, 2007 to refine the definitions for the performance measures and to begin identifying test cases.Source Organization Location
Washington
DC
Operations Area of Practice
Performance Management
System Performance Definition, Monitoring and Reporting
Organizational Capability Element
Performance Management
Content Type
Research
Role in Organization
Manager / First Line Supervisor
Director / Program Manager
CEO / GM / Commissioner
Senior Manager
Publishing Organization
NCHRP