Business Process Frameworks for Transportation Operations

Federal Highway Administration


This website contains a set of capability maturity frameworks to support the implementation of Transportation Systems Management and Operations (TSM&O).

TSM&O is a set of integrated strategies to optimize the performance of operations on existing infrastructure through implementation of multimodal and intermodal, cross-jurisdictional systems, services, and projects designed to preserve capacity and improve security, safety, and reliability of a transportation system.

Improving institutional capability and business process is necessary to improve implementation of TSM&O strategies. The Strategic Highway Research Program 2 (SHRP2) recognized this need and created the institutional architectures for TSMO as part of the L06 project. Building on SHRP2 results, American Association of State Highways and Transportation Officials (AASHTO) has continued development of this concept and a capability maturity concept was published as part of the TSM&O guidance. SHRP2 Implementation activities have successfully used the overall framework to work with State DOTs to develop action plans to improve their TSM&O capabilities.

To continue the emphasis on capability maturity and to provide program-level guidance, FHWA developed additional frameworks that focus on improvement actions for specific TSM&O program areas. These frameworks are designed for agencies and regions to assess the current strengths and weaknesses and to help develop a targeted action plan for the program area. Agencies can use the tools available on the website to walk through the framework.

Operations Area of Practice

  • Business Processes/Policies and Procedures
  • Communicating Reliability Information
  • Customer Request Management
  • Employee Health and Safety
  • Interagency Agreements / Cooperation / MOUs
  • Leadership
  • Life Cycle Asset Management
  • Organizational Models
  • Performance Management
  • Planning for Operations
  • Position Descriptions, Recruitment and Retention
  • Procurement Approaches
  • Public-Private Partnerships (PPP)
  • Risk Management
  • SHRP2 Tools
  • Standards and Specifications
  • Strategic Planning
  • Tools for Small Agencies
  • Training and Profesional Development
  • TSMO Culture
  • Vendor Access and Product Information
  • Cyber security
  • Continuity of Operations
  • Emergency Planning
  • Infrastructure Protection
  • Recovery
  • Resilience
  • Adaptation / Resiliency of the Transportation Network

Organizational Capability Element

  • Leadership/Championship
  • Outreach & Marketing
  • Program Status/Authorities
  • Technical Understanding
  • Education, Training & Professional Activities
  • Organizational Structure/Staffing
  • Program Status
  • Recruitment and Retention
  • Staff Development

Publishing Organization

  • FHWA

Project Website

FHWA Website Link

Issue Date
March 2nd, 2016
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