Improving Traffic Signal Management and Operations: A Basic Service Model

Federal Highway Administration


This report provides a guide for achieving a basic service model for traffic signal management and
operations. The basic service model is based on simply stated and defensible operational objectives
that consider the staffing level, expertise and priorities of the responsible agency. The report includes a
Literature Review, which provides a review of the National Traffic Signal Report Card and Self-
Assessment, case studies based on agency archetypes that provide an understanding of how agencies
deliver traffic signal management services based on their resources and interviews with acknowledged
leaders providing support for the basic service concept.
A discussion of signal timing versatility in support of the role it plays in providing good basic service is
included in the Appendix.

Source Organization Location

Washington, DC

Operations Area of Practice

  • Regional Traffic Signal Operations & Program Management
  • Business Processes/Policies and Procedures
  • Organizational Models

Organizational Capability Element

  • Asset Management
  • Arterial Traffic Control Device Operations
  • Program Status/Authorities
  • Organizational Structure/Staffing

Content Type

  • Best Practice

Role in Organization

  • Associate Engineer
  • Director / Program Manager
  • Engineer
  • Manager / First Line Supervisor
  • Principal Engineer
  • Senior Engineer
  • Senior Manager
  • Technician

Publishing Organization

  • FHWA


  • Available Tools
  • How-To
  • Learning

Document Downloads

Prime Contractor
Booz | Allen | Hamilton and Iteris
Richard W. Denney, Jr.
Issue Date
December 1st, 2009
Publication Number
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