Guide to Improving Capability for Systems Operations and Management

TRB / SHRP2 Program


The Guide examines the way transportation agencies should be organized to successfully execute operations programs that improve travel time reliability. After the Guide was submitted for publication, the American Association of State Highway and Transportation Officials (AASHTO) converted the SHRP 2 Reliability Project L06 research into the web-based tool, Transportation Systems Management and Operations Guidance, that is designed to be user-friendly, easy to access, and updatable. A brief summary is available here.

The same project that produced this Guide also produced SHRP 2 Report: Institutional Architectures to Improve Systems Operations and Management.

Source Organization Location

Washington, DC

Operations Area of Practice

  • ITS standards and specifications
  • ITS System architecture
  • Systems engineering
  • Business Processes/Policies and Procedures
  • Interagency Agreements / Cooperation / MOUs
  • Leadership
  • Organizational Models
  • Performance Management
  • Public-Private Partnerships (PPP)
  • SHRP2 Tools
  • Standards and Specifications
  • Strategic Planning
  • Tools for Small Agencies
  • TSMO Culture
  • Planning for Operations

Organizational Capability Element

  • Planning
  • Programming/Budget/Funding
  • Project Development
  • Performance Measurement
  • Standards and Interoperability
  • System Architecture / Engineering
  • Testing, Verification & Validation (V&V)
  • Leadership/Championship
  • Program Status/Authorities
  • Organizational Structure/Staffing
  • Program Status
  • Recruitment and Retention
  • Local government/MPO/RTPA cooperation
  • Outsourcing/PPP

Content Type

  • Best Practice

Role in Organization

  • Director / Program Manager
  • Engineer
  • Manager / First Line Supervisor
  • Principal Engineer
  • Senior Engineer
  • Senior Manager
  • Transit Professional
  • Transportation Planner

Publishing Organization

  • SHRP2 Program


  • Available Tools
  • How-To
  • Learning

Document Downloads

Project Website

Guide to Improving Capability for Systems Operations and Management

Prime Contractor
Parsons Brinckerhoff
Issue Date
June 5th, 2011
Publication Number
Report S2-L06-RR-2
ISBN Number
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