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AASHTO TSM&O Guidance: Organization / Workforce Dimension


These three documents are guidance on improving agency capability in TSM&O with respect to the organization/workforce dimension, as developed through NCHRP 03-94 and SHRP2 L06, available in this database. Organization/workforce is important to TSM&O because “efficient execution of processes supporting effective programs requires appropriate combination of coordinated organizational functions, and technical qualified staff with clear management authority and accountability.” The three documents represent specific guidance on organization/workforce in the form of improvement targets, strategies, and key actions for agency advancement in capability from “performed” to “managed” (Level 1 to 2), “managed” to “integrated” (Level 2 to 3), and “integrated” to “optimized” (Level 3 to 4). The guidance covers four key sub-dimensions of organization/workforce: program status, organization structure, staff development, and staff recruitment and retention. Agency examples and reference documents are also provided for each level change.

Source Organization Location


Operations Area of Practice

    Position Descriptions, Recruitment and Retention
    Tools for Small Agencies
    Interagency Agreements / Cooperation / MOUs
    Training and Profesional Development
    Business Processes/Policies and Procedures
    Public-Private Partnerships (PPP)
    Organizational Models

Organizational Capability Element

    Local government/MPO/RTPA cooperation

Content Type

Informational Product

Role in Organization

Transportation Planner
Senior Engineer
Principal Engineer
Manager / First Line Supervisor
Director / Program Manager
Senior Manager

Publishing Organization


Maturity Level of Program

Monitoring (L4)
Deployment (L3)
Assessment (L1)
Development (L2)


Available Tools

Document Downloads

Project Website

Prime Contractor
Issue Date